Privacy Policy
Love Ridge Mountain Lodging
Effective Date: April 28, 2025
Welcome to Love Ridge Mountain Lodging (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit www.loveridgeva.com (the “Site”) and use our services.
By using our Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following types of personal information:
Contact Information: Name, email address, phone number, mailing address.
Reservation Details: Dates of stay, number of guests, special requests.
Payment Information: Billing address and limited payment details (processed securely by third-party payment providers).
Communication Records: Emails, messages, and other communications.
Technical Information: IP address, browser type, operating system, referral source, time zone, and usage patterns through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
Process bookings and payments.
Communicate with you regarding your reservations.
Respond to inquiries or customer service requests.
Send you promotional emails (only if you opt in).
Improve our website, services, and customer experience.
Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information only in the following ways:
Service Providers: We may use third parties to process payments, manage bookings, host the Site, or analyze Site traffic.
Legal Compliance: We may disclose information if required by law or in response to valid legal requests.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, gather general visitor information, and track visits to our Site. You can control cookie settings through your browser preferences.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access the information we hold about you.
Request correction or deletion of your information.
Opt-out of receiving marketing communications.
Restrict or object to certain types of processing.
To exercise these rights, please contact us at [email protected].
6. Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.
However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
8. SMS Terms & Conditions
Program Description: By requesting a booking link or information via our AI Receptionist, you agree to receive one-time or recurring transactional text messages from Love Ridge Mountain Lodging. These may include booking URLs, reservation confirmations, and check-in details.
Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our phone number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
Interruption: Carriers are not liable for delayed or undelivered messages.
Cost: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction.
Privacy: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Love Ridge Mountain Lodging
45 Royal Oaks Ln
Lyndhurst, VA 22952
Email: [email protected]
Phone: 540-943-7625
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