Frequently Asked Questions

Check in is at or after 4:00pm. Check-in is contactless with a lockbox code provided two days before check-in or immediately if booking less than two days in advance. Please proceed directly to your cabin upon arrival.

Check out is at or before 11:00am. Check out is contactless. Please leave your key in the lockbox upon departure. If an earlier check-in or check-out is desired, we are happy to accommodate you, however we will not know if this is possible until the day of your arrival/day of your departure. Please contact us at that time and we will let you know.

• Please bring your personal care items, such as a toothbrush and toothpaste, shampoo and conditioner, body or face wash, shaving blades, and deodorant.
• You will want to bring food and snacks with you as the cabin will not be stocked with food items besides cooking oil and basic spices.
• We ask that guests remove their outdoor shoes when entering the cabins. We recommend bringing your slippers with you.
• If you are staying in a pet-friendly cabin and are bringing your pet, please bring towels and bedding for your animal.
• Don’t forget to bring your bathing suit if your cabin has a hot tub!

All bed linens and towels are provided. A set of towels for the jacuzzi are also provided.

For pull-out beds, sofa beds, and futons, an additional set of pillows, sheets, and blankets can be found in the bedroom closet.

• Our cabins come stocked with paper towels, toilet paper, and a broom and dustpan.
• Hand soap, dish soap, and bar soap are also provided.
• A fresh dish towel and new dish sponge will be left for you on the counter.
• A dish rack, as well as extra trash bags and recycling bags, can be found under the sink.

Small outdoor fires can be made in the outdoor fire rings only and should only be made from dead and downed wood from around the property. Fire rings can be found outdoors near your cabin and should not be moved. Collect only dead wood that is on the ground. You should not cut branches off live trees. Fires must be completely out before heading to bed or leaving the property. Many forest fires are caused by abandoned campfires that were not completely out. Please exercise extreme caution.

At Love Ridge Mountain Lodging we believe your four-legged friend also deserves a Blue Ridge Mountain vacation. When you book one of our four pet-friendly cabins, your furry companion can be alongside you as you rest or adventure. View our pet friendly cabins.

Pets are to be kept leashed and never left unattended. Please bag all pet waste and dispose of it properly. Be mindful of other guests and other pets. Pet owners will be held responsible for any damage or harm caused by their pets. Pet Policies

• Smoking and vaping is only permitted outside of the cabin and away from open windows and doors. There is no smoking allowed anywhere inside of the cabins and there shall be a $500 additional cleaning fee if there is an odor of smoke anywhere inside the cabin. If smoking occurs outside, the Guest shall properly dispose of all smoking materials.
• No glitter, confetti, or loose décor (with the exception of silk petals) are allowed in the cabins. An additional cleaning fee will be incurred if these items are used in the cabin. We do not permit the affixing of anything to the walls, floors, or ceilings of our cabins.
• Due to the risk of fire, we do not permit guests to burn candles indoors or outdoors at any rental property.
• Firearms, fireworks, and ATVs are strictly prohibited and are not permitted at any rental property. If evidence is found that guests have used these items on the property, the guest will be fined a minimum of $500 per instance depending on the circumstances. Guests will also be responsible for any damages resulting from the use of prohibited items. ATVs should not be parked or stored at Love Ridge.

Items that are left behind by guests will be held in our storage area for up to 7 days and then donated.

If you think you left something in the cabin, please contact us as soon as possible.

In order to return the item to you, we charge a flat $25 fee which covers any associated packing and shipping costs. Larger items may cost more to package and ship and costs are accordingly billed to the guest.

Cancellations that are made more than 14 days prior to the arrival date will be assessed a 5% administration fee of the booking deposit, and then shall be refunded the balance of the deposit.

Cancellations within 14 days of the check-in date will result in a loss of 100% of all monies paid.

View the full cancellation policy.